Terms of service

Kylip is operated by Kylip. These terms ("Terms") govern your use of the Kylip website, dashboard, public forms and mini-sites, and every integration offered inside the product (together, the "Service").

"You" means the business, practice or individual that creates a workspace. By creating a workspace, or by using the Service on behalf of an organisation, you accept these Terms for that organisation and confirm you have the authority to do so. If you do not agree, do not use the Service.

Kylip is lead-management software for small businesses — coaches, fitness studios, therapy practices, tutoring and test-prep institutes, corporate training teams and other service businesses. It lets you capture leads (from your own forms, Meta and Google lead ads, and imports), manage contacts and a lead pipeline, publish a business website, plan and publish posts to your own Facebook Page, Instagram account and YouTube channel, message people on WhatsApp and email, and take payment for your subscription.

Kylip is a tool. We do not provide coaching, fitness, therapy, medical, educational or any other professional service to your clients, and we are not a party to your agreements with them. You are solely responsible for the services you deliver through Kylip, including any licence, registration or professional standard that applies to them.

You must be at least 18 years old to create a workspace. Give accurate information when you sign up and keep it current.

You decide who joins your workspace and with what role — owner, admin or host — and you are responsible for everything done through those accounts. Keep passwords confidential, remove people who should no longer have access, and tell us promptly at info@kylip.app if you suspect unauthorised use.

Everything you and your clients put into the Service — leads, contacts, form responses, notes and activity history ("Customer Data") — belongs to you. You grant us only the rights needed to host, process and display it to run the Service for you.

For Customer Data you are the data fiduciary (controller) and Kylip processes it on your behalf, as described in our Privacy Policy. You are responsible for having a lawful basis and any consent required to collect it, for telling people how you use it, and for meeting your obligations under the laws that apply to you — including India's Digital Personal Data Protection Act, 2023 and, where relevant, the GDPR.

Sensitive information needs particular care. If you run a therapy, health or wellness practice, collect only what you need, obtain explicit consent, and do not rely on Kylip as a clinical or medical record system. If you teach or coach children, you must obtain verifiable consent from a parent or guardian before adding a child's data to your workspace.

Kylip connects to services you choose to link — Meta (Facebook and Instagram lead ads and publishing, WhatsApp), Google (Sheets, Calendar and Ads lead forms), YouTube, WhatsApp Business providers such as WATI, and others we add. Those services are provided by third parties under their own terms, which you must accept and follow. We are not responsible for their availability, pricing, policies or decisions, such as a template rejection or an account restriction.

WhatsApp messages are sent from your own WhatsApp Business account, and any conversation or template charges from Meta or your provider are billed to you by them, not by Kylip. You must message only people who have opted in to hear from you, use templates that follow WhatsApp's Business and Commerce Policies, and honour opt-out requests promptly. The same applies to email: no unsolicited bulk messaging.

If you turn on "Send lead results to Meta", Kylip sends Meta the pipeline stage your leads reach, using your own Meta dataset and access token. You are responsible for telling your leads, in your own privacy notice, that you share these results with Meta to measure and improve your ads, and for having a lawful basis to do so under the DPDP Act and Meta's Business Tools Terms, which you accept with Meta directly.

You can disconnect any integration at any time from Integrations. Disconnecting stops new data from flowing but does not delete data already imported into your workspace.

When you connect a Facebook Page, Instagram account or YouTube channel, Kylip publishes the posts, photos and videos you create, schedule or approve — including posts drafted by an AI assistant you connect to your workspace. Kylip never publishes to your accounts on its own.

Kylip does not create, edit or generate images, audio or video with artificial intelligence. It publishes only the media you upload, and it does not use Google or YouTube data for any kind of AI-generated content.

You are responsible for everything published from your workspace. You must own or have permission to use all text, images, video and music in your posts, have consent from any person who appears in them, and follow each platform's rules, including the Meta Community Standards, Instagram Community Guidelines and YouTube Community Guidelines.

The platforms decide what stays up. A post may fail, be delayed, limited or removed by Meta or YouTube, or your account may be restricted by them; we are not responsible for those decisions, but we will show you any error the platform returns.

Kylip's YouTube features use YouTube API Services. By connecting a YouTube channel you agree to be bound by the YouTube Terms of Service (https://www.youtube.com/t/terms), and your data is handled under the Google Privacy Policy (https://policies.google.com/privacy) as well as ours.

Every new workspace starts with a 7-day free trial. No card is needed to start. When the trial ends you choose a paid plan to keep using the Service.

Paid plans are Starter, Growth and Scale, billed monthly or yearly in Indian Rupees (INR). Listed prices include GST at 18%, and each invoice shows the tax. Enterprise plans are quoted and invoiced separately.

Payments are processed by Razorpay. Subscriptions renew automatically at the end of each billing period at the then-current price until you cancel. We will tell you at least 30 days in advance of any price change to your plan, and it applies from your next renewal.

Each plan includes limits — such as team seats and usage. When you approach a limit we warn you. To move to a different plan or billing cycle, contact us at info@kylip.app and we will switch it for you.

If a renewal payment fails, Razorpay retries it and we let you know. If it is still unpaid after a reasonable grace period, we may pause the workspace until the balance is settled. Refunds are covered by our Refund Policy.

You must not use the Service to:

• break any law, or collect or use personal data without a lawful basis or consent;

• send spam, unsolicited bulk messages, or messages to people who have opted out;

• publish or send unlawful, infringing, obscene, hateful or harassing content, or content that exploits minors;

• publish or send sexually explicit content, or non-consensual intimate imagery of anyone, including intimate images or video that were AI-generated or digitally altered;

• publish AI-generated or digitally manipulated images, audio or video that depict a real person without their consent, or that are meant to deceive;

• impersonate anyone, or misrepresent your qualifications to clients;

• probe, attack or overload the Service, access another workspace's data, or get around plan limits or security controls;

• resell or sublicense the Service without our written agreement, or copy it to build a competing product.

We may remove content or suspend a workspace that breaches this section or puts the Service, our providers or other customers at risk. Where we can, we will tell you first and give you a chance to fix it.

The Service, its software, design and the Kylip name and logo belong to Kylip. Your subscription gives you a limited, non-exclusive, non-transferable right to use the Service for your business during your subscription. Your own branding, content and Customer Data remain yours.

If you send us feedback or suggestions, we may use them without any obligation to you.

We work to keep the Service available, and we announce planned maintenance in advance where practical.

Support is by email at info@kylip.app. Response times depend on your plan; Enterprise agreements may add a separate service-level commitment.

You can cancel your subscription at any time from Billing. Your workspace stays active until the end of the period you have paid for, and then it stops renewing.

We may suspend or terminate your access for a serious or repeated breach of these Terms, for non-payment, or where the law requires it. For breaches that can be fixed, we will give you notice and a reasonable time to fix them first.

After your workspace ends we keep Customer Data for 30 days so you can reactivate or ask us for an export (email info@kylip.app), and then delete it as described in our Privacy Policy.

We provide the Service "as is" and "as available". To the extent the law allows, we disclaim all implied warranties, including fitness for a particular purpose. We do not promise that the Service will be uninterrupted or error-free, or that it will produce any particular business result, such as a number of leads or enrolments.

To the extent the law allows, neither party is liable for indirect, incidental, special or consequential losses, or for lost profits, revenue or data. Kylip's total liability arising out of or relating to the Service is limited to the fees you paid to us in the 12 months before the event giving rise to the claim.

Nothing in these Terms limits liability that cannot be limited by law, such as liability for fraud.

You will defend and compensate us for claims brought by third parties — including your clients and messaging recipients — that arise from your Customer Data, the services you deliver, your messages, or your breach of these Terms or of any law.

We may update these Terms as the Service and the law change. For material changes we will notify workspace owners by email or in the dashboard at least 15 days before they take effect. Continuing to use the Service after that date means you accept the updated Terms.

These Terms are governed by the laws of India. We would first like to resolve any dispute informally — write to info@kylip.app and we will respond within 15 days. If that does not work, the courts of India have exclusive jurisdiction.

Questions about these Terms: info@kylip.app. Our Grievance Officer can be reached at info@kylip.app.