Refund and cancellation policy

Every workspace starts with a 7-day free trial with no card required. Please use it with real leads and connect your lead sources, so that paying is never a guess. Nothing is charged unless you choose a plan.

Kylip is online software. There is nothing to ship: your plan is active on your workspace as soon as payment succeeds, and you get a receipt by email. Plans are billed in Indian Rupees and prices include 18% GST.

Plan prices cover Kylip only. WhatsApp conversation or template charges are billed to you directly by Meta or your WhatsApp provider, and advertising costs are billed by Meta or Google — Kylip cannot refund those.

You can cancel at any time from Billing in your dashboard. Your plan stays active until the end of the period you have paid for, then stops renewing — you will not be charged again. You can also write to us and we will cancel it for you.

Monthly plans are not refunded for a partly used month. After you cancel, you keep access until the end of that month.

If you were charged after you had cancelled, or charged by mistake, tell us and we will refund that charge in full.

If you cancel a yearly plan within 30 days of the payment — the first purchase or a renewal — we will refund the unused portion, calculated pro rata by day. After 30 days, the plan runs to the end of its term and is not refunded.

To upgrade, downgrade or switch between monthly and yearly billing, email info@kylip.app. We will confirm the new price, any amount due or credited for the rest of your current period, and the date the change takes effect before we make it.

If a confirmed problem on our side stopped you from receiving or working your leads, tell us within 30 days. We will offer a service credit or a refund for the affected period.

If you were charged twice, or money left your account but the payment failed, we refund the duplicate or failed amount in full. Razorpay often reverses failed payments automatically within 5 to 7 working days.

Email info@kylip.app from the workspace owner's email address with your workspace name, the Razorpay payment or invoice ID, and the reason. We reply within 2 working days.

Approved refunds are sent to your original payment method through Razorpay. They usually reach your account in 5 to 7 working days, depending on your bank.